Shipping & Returns

Shipping

United Kingdom - UPS Express Delivery 1-2 days - Complimentary

Europe - UPS Express International Tracked - £25

Rest of World - UPS Express International Tracked - £50

Import Charges

Please note that the customers will always be responsible for paying any import bills they may receive.

When importing items to outside of the UK, this will always incur a customs inspection which we always provide the correct paperwork for. We cannot be held responsible for how long it takes your order to pass through customs.

Undelivered Items

In the event that your order cannot be delivered, due to incorrect information or missed deliveries these orders will be returned to us at the courier services discretion. Once your order has been returned to us you will be contacted. Customers are responsible for any additional shipping charges for redelivery.

 

 

Returns

We sincerely hope you enjoy your new purchase, but you are very welcome to return this to us within 14 days of delivery. 

If you are not happy with the goods you have received, please email customerservice@louismontgomery.com and include:

  • Order number
  • Name the order was made with
  • Email address the order was made with
  • Your request

Kindly note that we will deduct the return charge from your refund (5% of the full purchase price).

We kindly ask you to return this with your preferred carrier and retain all proof of sending.

Please place all order documentation inside the box and securely adhere the waybill and/or commercial invoice, if applicable, to the outside of the parcel.

We operate a consolidated return service meaning that once your return tracking states 'delivered' to our hub this will be returned to our warehouse to commence the routine quality checks and exchange/refund processing. Kindly note that this process may take 10 business days. Once your refund has been issued, funds may take 3 to 5 business days to show in your account depending on your bank. 

If you wish any further details on your order and/or assistance with a query please, email customerservice@louismontgomery.com and include:

  • Order number
  • Name the order was made with
  • Email address the order was made with
  • Your request

Articles must be unworn, unused and in a sellable condition, with all original tags attached. We do not offer returns, refunds or exchanges for items bought at a reduced or sale price. Please ensure the box is protected during shipping. The box is part of the product, therefore any damage may result in the return being refused.

We are not able to refund or exchange items that appear to have been worn, washed, or are not in original condition. This does not affect and is in addition to your statutory rights as a consumer.

Once we receive the item, you will be refunded within 10 business days to the original payment method. Please note that refunds may take longer to appear in your account, depending on your credit card issuer. We will immediately notify you on the status of your refund after inspecting the item. When we process the refund, we will return the price stated on our website at the time of the purchase, we will not include the cost of the original postage and packaging. Please note that return processing may take additional time during peak seasonal times.

You may use any postal service at your own risk, Louis Montgomery cannot take responsibility for items damaged or lost in the return transit. Please make sure all return packages are sent with a trackable, insured service and items are well packaged.

Orders returned to us without a return authorisation may face delays in processing. Louis Montgomery reserves the right to reject any returned items that do not meet the above requirements. If your return is rejected, you will be notified via email.

 

Faulty Items

If any items are damaged, defective or incorrect, you must contact us within 7 days from the order. We display photos of our products on our website for guidance only - minor differences between the photograph and the received product do not count as defects.

If you have received a damaged, defective, or incorrect item please email  customerservice@louismontgomery.com and include:

  • Order number
  • Name the order was made with
  • Email address the order was made with
  • A photograph illustrating the damage

 

Cancelling Orders

If you wish to cancel your order please, email  customerservice@louismontgomery.com and include:

  • Order number
  • Name the order was made with
  • Email address the order was made with

Kindly note that we may not be able to guarantee your cancellation as your order may have been despatched prior to receiving tracking information.